Celebrating National Joe Day: How Joe Lichty from Spark Dental Management Redefines Patient Convenience

On this National Joe Day, we're excited to spotlight the inspiring story of Joe Lichty, Senior Vice President of Marketing at Spark Dental Management, a Dental Support Organization that oversees a vast network encompassing over 65 pediatric, orthodontic, and ambulatory surgery centers. See how Joe's commitment to innovation has led to a successful transformation at Spark Dental Management's practice locations, enriching both operational efficiency and patient satisfaction.

Redefining Convenience for Busy Patients

Acknowledging the hectic schedules of many patients, particularly busy parents who are busy during most of office hours, Joe recognizes the need to modernize their processes and provide patients with more convenience. “I'm a parent myself. It’s chaotic when you have to pick up the phone or send an email request to somebody to make an appointment for your child,” says Joe. He realizes that patients want more control over their schedules, and they should be given a self-serve option to book appointments whenever they want, without waiting on hold.

A Comprehensive Solution for Spark Dental Management

After considering different digital options, NexHealth’s intuitive interface and comprehensive features made it a standout choice for Joe and his team:

1. Self-serve booking that syncs: NexHealth offers a user-friendly online booking system that makes it easy for busy patients to book with just a few clicks, and appointments are directly synced with Spark Dental Management's practice management systems."Having that self-service functionality that I can just pick up my cell phone, go to the practice’s website, book an appointment that fits my calendar and my kids' school schedule. It's one and done,” says Joe.

1. Keeping busy patients informed: NexHealth equips Joe's team with essential tools to reach out to busy patients effortlessly. Automated reminders are promptly sent to keep patients updated on appointment specifics.
2. A smooth onboarding process: NexHealth's onboarding team collaborated with Joe's team to initiate the rollout in a select group of offices before gradually expanding its implementation across all pediatric practices within the network, ensuring a seamless transition for both staff and patients.

Elevated Patient Experience, One Smile at a Time

“NexHealth integrates with our practice management systems and provides a pleasurable experience for the parents, and these are the key differentiators,” says Joe. With the convenience of online appointment booking, busy patients who are juggling their schedules now find scheduling streamlined and hassle-free. Whether it's 8 am on a Saturday or 10 pm on a Monday, they can effortlessly book appointments at their convenience.