Painless Peach Pain Care Saves 20 Minutes Per Patient

Challenge: Outdated systems were driving patients away

Sandra Adams, owner and practitioner at Painless Peach Pain Care, launched her practice virtually. But she quickly ran into a major hurdle: patient forms.

Her process relied on emailing forms for patients to print, complete, and return. It was clunky, time-consuming, and frustrating for everyone involved. “No patient wants to spend a lot of time on this,” Sandy explains. “I’ve literally lost patients because they couldn’t complete the forms.”

Beyond losing patients, the manual process drained staff time and created inefficiencies. Sandy needed a solution that was digital, customizable, and seamlessly integrated with her EHR system, athenahealth.

Solution: Digital forms and scheduling that sync effortlessly

Sandy’s search for a better system led her to NexHealth. With NexHealth, Painless Peach Pain Care transformed its patient experience that seamlessly integrated with her EHR, athenahealth—leaving outdated processes behind.

Customizable, digital forms that save time

Now, Sandy’s team sends forms electronically, eliminating the need for printing and scanning. Patients can complete forms quickly and easily online. “It was exactly my forms, but digitized,” Sandy shares. “NexHealth took my forms and fully integrated them with athenahealth. That’s what sold me.”

Using NexHealth Synchronizer, completed forms are automatically synced with athenahealth, saving time and reducing errors. “The way NexHealth works with athenahealth—there’s no better way to do it. It benefits me, my practice, and my patients,” says Sandy.

Online booking that converts website visitors into patients

Painless Peach also revamped its website to attract new patients. But they needed a way to turn visitors into booked appointments. With NexHealth Online Booking, they implemented a seamless scheduling system in less than a day.

Patients can now book appointments directly from the website in just a few clicks. The system syncs new appointments with athenahealth automatically. “If they’re new, they can cut to the chase and book online,” Sandy explains. “My staff can confirm it right away. It’s wonderful.”

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Results: More patients, fewer headaches

With NexHealth, Painless Peach Pain Care eliminated manual tasks, saving valuable staff time and reducing errors. The practice now saves 20 minutes per patient form. “If you’re seeing 30 patients a day, that’s a full-time staff member just typing in forms,” Sandy notes.

Patients are no longer dropping out due to outdated processes, and the practice is running more efficiently than ever. Plus, NexHealth proved to be a cost-effective solution. “Some of these other programs were asking for so much money to do a tenth of what NexHealth is doing. It was a no-brainer for me,” Sandy says.

NexHealth didn’t just improve operations—it helped Painless Peach Pain Care deliver a modern, patient-friendly experience.