Challenge: legacy systems cost the practice patients
Sandra Adams, the practitioner and owner of Painless Peach Pain Care, started her practice virtually. She soon faced a challenge when it came to dealing with patient forms.
She had to rely on sending forms via email for patients to print, complete, and send back. This outdated process was time-consuming for both staff and patients. “No patients want to take a whole lot of time completing this,” says Sandy, “I've literally lost patients because they couldn't complete the forms.”
Sandy recognized that the inefficient forms system was not only losing her patients but also wasting valuable admin time, and they needed a new solution that was digital, customizable and synced with her health record system, athenahealth.
Solution: forms and scheduling that sync with athenahealth
Sandy's search for a modern solution led her to NexHealth. With NexHealth, they jumped 10 years into the future with a modern patient experience.
A streamlined system for digital forms
The team can now create and send forms to patients electronically, eliminating the need for patients to print out and manually send back forms. The forms are also fully customizable, “It was exactly my forms, but all digitized and easy for patients to fill in,” says Sandy, “NexHealth could take my forms and had the complete interface with athena, that was the draw.”
NexHealth Synchronizer works with the existing athenahealth EHR, enabling Painless Peach to input the completed patients' forms automatically into the system. “The process for how NexHealth works with athenahealth, there’s no better way to do it. It’s going to be a benefit to me, my practice, and my patients,” says Sandy.
Patients can book directly from the website
Painless Peach also built a beautiful new website, but needed to convert website visitors into new patients booked. They implemented NexHealth Online Booking in less than a day and can now customize online booking based on appointment types and availability – with patients booking in just a few clicks. New appointments auto-sync directly to athenahealth.
“If they’re new, they can cut to the chase and directly book an appointment online because of NexHealth, then my staff can confirm it right away. And that’s wonderful,” says Sandy.
Results: more patients and hours saved
With NexHealth, the integration eliminated the need for time-consuming manual tasks, saving valuable staff resources and reducing the risk of human errors. Painless Peach now saves 20 minutes per patient form. “If you’re looking at 30 patients a day, that’s a full-time staff just typing in forms all day,” says Sandy. Also, patients are no longer dropping out from an outdated form process.
Painless Peach found NexHealth to be a cost-effective solution that delivered exceptional value. “Some of these other programs were asking for so much money to do a tenth of what NexHealth is doing. It was a no-brainer for me.”