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Lone Star Smiles Gains 20 Online Bookings a Month with NexHealth
See how Lone Star Smiles streamlined their dental practice with NexHealth—automating 70% of admin tasks to deliver a smoother, more efficient patient experience.
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We opened as a very small team.
We had to all be the people answering the phone calls, scheduling people, and so we sat down and we said, okay, we need a software that can basically be a front desk person.
Have people fill out paperwork, put it into the computer, and then also make same-day recare calls. It was just a lot on a plate when you're a very small team.
Cancellations and no-shows were horrible when we first started.
Sending out reminders on Friday is too far in advance for an appointment on Monday.
And then we found NexHealth.
It not only checked off everything that we wanted, but it added more to it.
So it added the option for patients to pay via their phone.
We can send an email to everybody. And having NexHealth send out a text message that says, hey, we've missed you – you're due for a cleaning, and you can schedule right now via your phone.
10% of our patients have booked online, which is huge.
So when they walk in the door, we're ready to see them.
We're not waiting on paperwork or insurance or anything like that. We're ready to go.
It integrates seamlessly, especially into our Open Dental system.
Going from NexHealth to Open Dental, it's fully real-time.
Anything that I needed to get more training on, I felt like it was so easy to get that training. Train my doctor on how to use it if he needs to send out a message to his patients.
It has definitely helped give us more freedom and time away from the office, especially now that we're getting more patients.
NexHealth, to me, is like an invisible teammate who is working just as hard as I am to give my patients the best experience possible.
Challenge
When Lone Star Smiles first opened, they were a small team overwhelmed by manual admin tasks. Dr. Sutak shared, “The biggest time-sucker was paperwork. We had to print out patient forms and manually enter them into our system every day.”
As the practice grew, managing these tasks became even harder. Without enough time to call patients or send reminders, no-shows and cancellations became a regular challenge, cutting into their revenue.
Solution
Ashley Sutak, Lone Star Smiles’ office manager, needed software that could act as “a front desk person” while seamlessly integrating with Open Dental.
With NexHealth’s real-time sync to Open Dental, the team now automates scheduling, reminders, patient forms, and reviews.
“It’s amazing,” Ashley said. “As soon as I get a notification from NexHealth, I check Open Dental, and everything I need is already updated. It’s such a relief knowing NexHealth is there—I don’t have to worry about data entry errors anymore.”
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Results
For Ashley and Dr. Sutak, “NexHealth is like an invisible teammate, working just as hard as I am to give my patients the best experience possible.”
By automating 70% of their admin work, Lone Star Smiles delivers a seamless digital experience that patients love. Tasks like scheduling, reminders, patient forms, and reviews now run effortlessly in the background.
The results speak for themselves: Lone Star Smiles has grown their active patient count to over 1,000 in just five months. With more than 100 patients using Online Booking, they now average 20 new online bookings every month.
It’s so stress-relieving knowing NexHealth is there, and I don’t have to worry about information getting put in incorrectly.
State of Dental 2024
And I've used at least 6 others." - Shaye, Falmouth Dentistry