Dr. Craig Janssen runs the Janssen Dental Clinic, carrying on a family custom that his granddad started in Green Bay, Wisconsin. To make sure everyone gets the best care, Dr. Craig is always on the lookout for ways to digitize and improve the patient experience. Amanda, who manages the front desk, says, "Dr. Craig always brings in the latest tech to make things better for everyone.”
The Janssen Dental Clinic's front team was on a mission: find the best patient experience software. Their wishlist included:
- Letting patients schedule appointments online, skipping the phone call.
- Allowing patients to fill out forms digitally, from the comfort of their homes.
- Enabling text message communication for patient questions.
- Providing an option for online payment post-visit.
It was crucial that any solution they chose could synchronize with Eaglesoft, its practice management systems.
The journey to find the right software wasn't easy. They tried several providers, but none hit the mark. A recommendation led them to NexHealth. Emily Sanfillippo, the Treatment Coordinator, shared their experience, saying, "We picked NexHealth after trying several other patient management systems. None of them lived up to NexHealth's standards. The level of service NexHealth offers is just outstanding."
Dr. Craig often muses about how thrilled his grandfather would've been with today's advancements. "My grandfather would be in awe of the tools we have now. He'd be itching to be a part of it," Dr. Craig shares.
The decision to implement NexHealth's suite of features - from scheduling and communications to payments and forms - was transformative for Janssen Dental Clinic. Not only did it modernize their operations, but it also yielded significant time savings. With NexHealth, the team now saves 2 hours every single day. As Emily succinctly puts it, “NexHealth makes everything simpler and quicker for us.”