How the NexHealth Synchronizer Works

What exactly is the NexHealth Synchronizer?

The Synchronizer is proprietary technology built by NexHealth to work independently from health record systems so that you can have a secure, reliable, and fast sync between your office and NexHealth.

This unique technology is why Silicon Valley investors recently funded NexHealth at a $1B valuation. This proprietary technology has enabled us to grow to over 7,000 customers and be listed on Inc’s top 10% of fastest-growing companies in America.

How does it work?

It works by syncing patient data between your office and NexHealth. Whenever you use one of NexHealth’s products – Online Booking, Messaging, Forms, Reminders, Recall, Waitlist, Reviews, and more – the data is synced automatically to your EHR or practice management system.

NexHealth built the Synchronizer to solve problems such as double bookings, cancellations, and manual data entry by auto-updating patient interactions into your office software.

Your practice can use the Synchronizer to sync data reliably and securely while adhering to regulations such as HIPAA. There are two additional advantages of not being built on any specific EHR API:

• The Synchronizer is not limited to the functionality of the EHR’s API, which is often outdated or incomplete
• We don’t have to pass EHR API costs on to you as the customer

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So, NexHealth works independently from the EHR or practice management system?

Exactly. NexHealth built the Synchronizer to work autonomously from health record systems. Most health record systems’ APIs lack the functionality to support common workflows that our customers expect, such as online booking, patient forms, and two-way messaging. The absence of a robust API for auto-updating patient data to the health record system is why NexHealth invested five years into building the Synchronizer.

Thousands of individual practices, DSOs, and technology companies use the Synchronizer every day.

Is the Synchronizer HIPAA-compliant without using the health record system’s API?

Yes! EHRs have publicized that you must integrate with their APIs to be HIPAA compliant, which is false. HIPAA requires EHRs to share information with customers and their software partners when requested. Additionally, in 2016, the US Government passed the Cures Act, which included the Information Blocking Rule, further protecting interoperability with health record systems.

Is the Synchronizer reliable?

It actually improves reliability for practices, and is one of the reasons that dozens of DSOs use the Synchronizer.

The advantage of using the NexHealth Synchronizer is you can read and write data directly to your health record system without having to rely on the API of that health record system. Which often means:

• A faster sync connection → often in seconds
• Ability to share more data like patient demographic information, insurance information, and medical history
• Ability to sync at each step of the patient experience, from the initial online scheduling, to messaging, to forms, to reviews, to recare
• Lower costs by not paying extra fees to use the EHR API