Doctor & GPO owner partners with NexHealth to improve medical patient experience

The Story

As the Operations Manager of The Pediatric and Allergy Group of Southern California, Sally Heidhues discovered NexHealth on a whim. After seeing the real-time online booking solution, Sally enthusiastically recommended NexHealth to Dr. Brian Greenberg, President of The Pediatric Group, who implemented it immediately. Dr. Greenberg and Sally had a 27-year working relationship, so he knew that her excitement was valid.

Offering 24/7 online scheduling resulted in more practice efficiency and saved staff hours of manual work. Further, automated feedback requests helped source hundreds of patient reviews, while digital payments saved hundreds on envelopes and stamps.

The Partnership Opportunity

As the President of Medical Practice Purchasing Group (MPPG), Dr. Greenberg saw the value in presenting NexHealth’s innovative platform to more medical practices. MPPG provides discounted pricing on vaccines and medical supplies, so Dr. Greenberg and NexHealth decided to give members exclusive discounts and free telehealth services.

“We’re partnered with a company that helps practices operate more efficiently on the business side, practice side and patient communications side.”

Results

279

new online reviews monthly

71

increase in new weekly appointments

$500

savings on monthly billing supplies