Challenge: Patients and staff don’t like paper forms
As allergy sufferers know well, symptoms and underlying causes of allergies can be complex. Finding the right treatment plan is essential to leading a comfortable, healthy life. In the past, the process of diagnosing and treating allergies was often time-consuming, with patients spending a significant amount of time filling out paperwork mentioning their history of asthma, sinuses, skin, gastrointestinal issues, etc.
Gabriela Cerda, the Supervisor of Allergy & Asthma Care of Brooklyn, said, “Before, patients would come in, and it would take them like 10, 15 minutes for them to fill out forms because it's so much information. Like it's a lot of questions.“
And with a limited-size team, the patient intake process was even more painful for Allergy & Asthma Care of Brooklyn, having to enter all of this info into eCW by hand.
Solution: Digital Forms that syncs with eCW in Real-Time
Allergy & Asthma Care of Brooklyn implemented NexHealth to streamline their patient onboarding process. NexHealth automatically sends digital HIPAA compliant patient forms via text message and email before a patient's visit. And because NexHealth Forms is powered by The Synchronizer, the patient data instantly appears in eCW, eliminating scanning, typing, or reading patient forms.
According to Gabriela Cerda, “Now patients complete the registration forms online or when they get the link to their phone or email. And once they submit them, NexHealth automatically uploads them onto our EMR system. So that's something that we no longer have to do.”
Results: A streamlined registration process
Allergy & Asthma Care of Brooklyn loves NexHealth Forms for 3 reasons:
1. Digital Forms are convenient for patients.
Patients do not have to come to the office early or handwrite patient forms. The streamlined registration process means they can spend less time in the waiting room and more time discussing their concerns with their allergist. This allows them to better understand their condition and treatment options.
2. Staff no longer type or scan paper forms means more time with patients
This makes staff so much happier as they no longer have to endlessly convert a pile of paper forms into files in eCW. The time saved on data entry can be better spent on patient care.
3. Personalized care for patients.
Providers can instantly access patient data the second it is submitted. This helps doctors better prepare for their appointments as patients are submitting their data before they get to the office. This results in a more personalized and effective treatment plan for patients, as well as higher patient satisfaction.