NexHealth Support

Campaign Analytics not only include standard metrics like Opens and Clicks, but also the number of appointments booked and responses generated from your campaigns.

To access campaign analytics:

1. Navigate to Campaigns --> Sent tab.
2. Click the campaign you’d like to review.
3. This will open your campaign’s history. Here, you can review:
   1. Sent: How many patients were in the audience
   2. Unsubscribes: How many patients unsubscribed from future campaigns after opening this message
   3. Undelivered: How many messages could not be delivered–this could be an indicator that you have the wrong contact information for the patient
   4. [Email only] Opens: How many patients opened the email
   5. [Email only] Clicks: How many patients clicked a link in the email
   6. [SMS only] Responses: How many patients texted back after receiving the Campaign (not including patients unsubscribing)