NexHealth Support

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‍System settings

The Synchronizer needs to access certain files paths, ports, and domain names to function. Without this access, it can not synchronize data between your health record system and NexHealth. 

Please enable access to the following file paths, ports, and domain names. You may need to ask your IT staff for help and also update your antivirus software settings. ‍

‍Ports

• 4506, 4505, and 443

File paths

• C:\NexHealth\*
• C:\ProgramData\Salt Project\Salt\*

Domain names

• ​​*.nexhealth.info
• *.nexhealth-it.com
• *.nexhealth.com
• http://nexhealth-backend-state-cache-development-us-east-1.s3.amazonaws.com/

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How do I update antivirus software settings? 

• Open up your antivirus software application. 
• Remove any quarantines or blocks on NexHealth’s Synchronizer.
• Remove any restrictions that would prevent the Synchronizer from accessing the ports, file paths, and domain names above. 
• The exact steps will depend on the antivirus software your organization uses.

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Other tips

Ensure you’re on the correct computer. If your health record system is OpenDental, Dentrix, or Eaglesoft, make sure you’re installing the Synchronizer on the server computer where the health record system is also installed. 

As always, our team is ready to assist! Please don't hesitate to contact your Onboarding Manager or our Support team if you need help.