NexHealth Support

To function optimally, the Synchronizer needs to access certain file paths, ports, and domain names. Granting this access ensures NexHealth is able to seamlessly synchronize data with your health record system. 

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Here are some tips to help you successfully install NexHealth’s Synchronizer, and some troubleshooting advice should you run into difficulty:

First, when you are getting ready to install the synchronizer, ensure sure that you are on the correct computer. For OpenDental, Dentrix, Dentrix Enterprise, and Eaglesoft installations, make sure you are installing the Synchronizer on the server computer where the health record system is also installed. 

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Next, make sure that the Synchronizer has the correct access. Ensure that your antivirus software recognizes and isn’t blocking the Synchronizer (see below if you suspect it is). 

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If you run into any issues installing the NexHealth Synchronizer, please enable access to the following file paths, ports, and domain names. You may need to ask your IT staff for help and update your antivirus software settings. 

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Ports

• 4506, 4505, and 443

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File paths

• C:\NexHealth\*
• C:\ProgramData\Salt Project\Salt\*

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Domain names

• ​​*.nexhealth.info
• *.nexhealth-it.com
• *.nexhealth.com
• http://nexhealth-backend-state-cache-development-us-east-1.s3.amazonaws.com/

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How do I update antivirus software settings? 

• Open your antivirus software application. 
• Remove any quarantines or blocks on NexHealth’s Synchronizer.
• Remove any restrictions that would prevent the Synchronizer from accessing the ports, file paths, and domain names above. 
• The exact steps will depend on the antivirus software your organization uses.  

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As always, our team is ready to assist! Please don't hesitate to contact your Onboarding Manager or our Support team.