If a message is not delivered to a patient, you will see an error in the message thread.
![](https://cdn.prod.website-files.com/62fb498ac6d6005848af0f22/65a54d40c169cbe7a695c31d_8COQ4QwXsFg0rLhjF-NyfPwoPFM4Gigeyb2KrZr5vqvTe5jcoaIMFC3z1umHG8-nOqkNziw8K98bJdJftBgBpc5sOtLoCT2Yof6KDbEBwaXwWHZ5BrG4F5R63L4qSZGEUa2zIDYcwSjfcmJ-bwWNwDM.png)
You can also review errors in the patient profile under the Activity feed.
![](https://cdn.prod.website-files.com/62fb498ac6d6005848af0f22/65a54d40c169cbe7a695c321_bsfa539ROqmJhtAoDNdzo0UIzMlQ7oIOw0Fx1VyOhT8OGBPOhM8hmogW_HNQoVu3-baQETxLpfswv-VNALsLpk7SxXAl5OoHimHcay6r2sUy-1iddcdwb5yj8OaCXWwj0d2Ip-u29KtSCQHkpvFoTcM.png)
Reasons a message might not be delivered
- The phone number in the patient profile does not exist
- The patient has unsubscribed from that particular type of communication
- The patient has blocked the number
- Your practice has not completed Twilio registration
And I've used at least 6 others." - Shaye, Falmouth Dentistry