NexHealth Support

nexhealth team members

How do I know when a message was not received?

If a message is not delivered to a patient, you will see an error in the message thread.

You can also review errors in the patient profile under the Activity feed.

Reasons a message might not be delivered

  • The phone number in the patient profile does not exist
  • The patient has unsubscribed from that particular type of communication
  • The patient has blocked the number
  • Your practice has not completed Twilio registration