NexHealth Support
![nexhealth team members](https://cdn.prod.website-files.com/62f7955338a7286dd4b633cc/64872a68ae733ec1881609e9_NexHealth%20Help%20Center.png)
How do I set up the Review Template?
1. Navigate to NexHealth Home.
2. Select Reviews under Communications.
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By default, Reviews send every evening at 7:30 PM to the patients who were seen that day with completed appointments. Reviews are sent once every six months. Patients are asked to rate their experience from 1 - 5, and those who select a 4 or 5 are directed to a Google Review prompt to leave a review on Google.
To change the time of day Reviews are sent:
1. Click on the pencil icon in the Next action tile.
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2. Edit the time to the preferred sending time, then click Save. Reviews will now be sent at that time.
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To change the frequency that Reviews are sent:
- Click on the pencil icon in the Send to patients tile.
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- Edit the frequency by changing the number of months between Review requests. Then click Save.
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To edit the verbiage of the Reviews template:
- Click on the pencil icon in the Reviews email and/or Reviews SMS tile(s).
- Use the editing tools to adjust the text.
- Do not remove INSERTSURVEYRATING. This is what creates the Google Review experience.
- Click "Load preview" to see the message from the patient perspective.
- Click on Save to save your edit
- **Note: Send a test does not work with this template because it must be attached to an appointment.
- To activate, toggle the control On.
- Click YES to confirm the activation. Reviews will begin to send that day at the time you specified.
And I've used at least 6 others." - Shaye, Falmouth Dentistry