NexHealth Support

NexHealth verification now has a flexible verification window feature. This update allows you to customize your insurance verification window to best suit your needs.

Key features:

1. Customizable range: Select a verification window between the day of an appointment up to 30 days prior.
2. Simple user interface: Navigate to the gear icon --> Settings --> Verification window to choose your preferred window length.
3. Increased Flexibility: This feature accommodates shorter or longer verification periods than our default 7-day window if you prefer.

**Important note on reduced verification windows: If you choose a window shorter than 7 days, you will likely see a small increase in the number of checks, but only for the first 7 days after the change. This is because we'll recheck patients that wouldn't have been rechecked under the previous 7-day window. After this initial period, the number of checks will stabilize according to the new window length.

No long-term change in total checks: After the initial adjustment period, the total number of checks performed over time will align with the newly selected window length.

To adjust your verification window:

1. Navigate to the gear icon and choose Settings.
2. Select Verification window from the left side menu.
3. Click Edit to adjust the window from the 7 day default.

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4. Choose your time frame from the dropdown and click Save.