NexHealth Support

Introducing the first smart Waitlist experience – powered by the NexHealth Synchronizer – filling empty chairs in 20 minutes or less.

How does the Waitlist work?

The Waitlist allows you to fill openings in your schedule by offering available slots to patients, then allowing them to book their appointments with just one tap. The Waitlist uses the NexHealth Synchronizer to insert appointments into your calendar, preventing double bookings.

How do I send a request?

Send a request in just 3 steps:

1. Select the slot you’d like to fill from the displayed openings, or choose New waitlist request to enter the available appointment details.

1. The slot selection filters allow you to match availability with patients who want to come in sooner, using the Provider, Operatory, and even Appointment Type needed.

3. Add patients to your request by choosing from the ASAP* and Continuing Care lists in your health record system, or hand select patients using the search bar.

3. Click Send. NexHealth will send your Waitlist template.

What does the patient experience look like?

Patients receive your Waitlist request via text and/or email, according to your template and their communication preferences.

All patients need to do is tap “Book now.” The NexHealth 1-Click booking experience will match the patient with their profile in NexHealth, which means they don’t need  any additional information to confirm.

What happens if a patient tries to book a slot that has already been claimed?

If a patient selects a slot which has already been booked by another patient or using your Online Booking, they will receive a message that says “The time you have selected is no longer available.” They are then redirected to your Online Booking and offered any upcoming open appointments.

What happens when a patient selects their appointment?

After a patient successfully selects their appointment from your Waitlist request, 3 things will happen:

1. The appointment will be inserted in your health record system calendar with the NexHealth Synchronizer
2. Your office will receive a notification on the Activity page indicating that the patient has booked a Waitlist appointment
3. The appointment slot will no longer show as available in the Waitlist request or in Online Booking
4. For patients from your ASAP list, you will need to cancel their original appointment

Can I add more than one slot to my Waitlist send?

Yes! You can add up to 5 slots to each Waitlist send using the +Add slot button after selecting the initial slot you would like to fill.

How do I change the default template wording?

NexHealth comes with two templates for Waitlist requests:

• Waitlist ASAP Appointment, which is sent when you choose ASAP and hand-selected patients
• Waitlist Continuing Care, which is sent to patients from your continuing care list

When you manually add a patient for a quick send, it will use the ASAP template.

Want to make changes? Learn how here.

**ASAP list depends on health record system:

Dentrix, OpenDental = ASAP

Eaglesoft = Sooner if possible (NOT Quickfill)

Curve, Denticon = Short notice list