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Text Patients Securely with HIPAA-Compliant Messaging
Streamline communication and eliminate phone tag with HIPAA-compliant text messaging.
"With NexHealth, you set it and forget it. We use reminder texts and emails set up for pre-appointments, and then patients get digital payment links and are automatically rebooked 6 months out. Our office managers love the experience as much as the patients do."
Two-way secure texting that sends
the right message.
Send automated messages
Set up text message reminders about upcoming appointments, recalls, or forms — once they’re active, they’ll send automatically.
Answer patients’ questions in one place
Let patients reply with questions or updates so they don’t have to call your practice, and view their responses right in NexHealth.
Sync patient data automatically
When patients confirm appointments or complete forms sent via secure messaging, the data syncs directly to your health record system.
Digitize your patient engagement with a patient messaging solution
Click through each step of the patient journey to see what a modern experience looks like
Frequently asked questions
Can I automatically send links to NexHealth Online Booking and NexHealth Forms via text message?
Yes, NexHealth Messaging works seamlessly with the rest of the NexHealth patient experience platform. You can trigger text messages based on appointment types with the appropriate forms, and you can send automated recall messages based on the date of a patient’s last appointment.
Does NexHealth Messaging support text messages with images?
Yes, NexHealth Messaging supports images. Patients can send pictures that may help you diagnose a condition, and you can send pictures related to their care.
Do patients need to install another app to use NexHealth Messaging?
No. NexHealth Messaging delivers text messages via SMS (Short Message Service), which works natively with any smartphone or cellular device.
Where can I view a patient’s conversation history with my practice?
All patient messages are available directly within NexHealth in the Messages tab. You can also view messages on the patient record, alongside the individual's appointment history and communication preferences.
Can patients confirm appointments directly from text messages?
Absolutely. If a patient replies to an appointment reminder with a simple “Y” or “Yes,” NexHealth will automatically confirm the appointment and sync the status to your health record system.
And I've used at least 6 others." - Shaye, Falmouth Dentistry