Communications
Overview
Messaging
Campaigns
Reminders
One-Click Recalls
Reviews

Boost Your Reputation Automatically

Collect patient feedback and drive positive reviews after each appointment—effortlessly enhancing your reputation.

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NexHealth reviews product screenshot and patient facing mobile view
225%

Increase in Google reviews across all practices

Read the case study
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“With NexHealth automating Google Reviews, we've seen a 225% increase in review volume, boosting our brand awareness with new patients."

melanie basile, chief growth officer, the smilist, headshot
JUSTIN CLEMENTS
Director of Operations
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How reputation management software works
for doctors and dentists

Automate patient review requests NexHealth
01

Automate patient review requests

Customize your review requests by appointment type and time, and auto-send to patients after their appointments.

02

Push 5-star reviews to Google

Patients who leave 4 or 5 stars automatically redirected to leave a Google Review without your team needing to lift a finger.

How one click recall works NexHealth
Synching recalls with your calendar NexHealth
03

Learn and act on negative feedback

See reviews with 3 or fewer stars in your private NexHealth dashboard so you can address the feedback offline.

Digitize your patient journey with review management software

Click through each step of the patient journey to see what a modern experience looks like

Code for this will be in page setting
Find a doctor on Google
Schedule appointment
Confirm appointment
Fill out paperwork
Pay the office
Leave a review
Return for a follow-up
Before
Patients struggle to find you and book an appointment.
NexHealth Patient Experience, legacy reviews paperwork
After
Patients see your five-star Google Reviews and instantly book an appointment online.
finding a doctor on google with nexhealth
Before
Patients have to call your frontdesk during business hours.
After
Let paitents book online 24/7 using your real-time availability.
Before
Patients no show or forget to reschedule.
After
Patient receive timely reminders so they can confirm with a single click.
Before
Patients have to arrive early to fill out paper forms.
After
Patients can complete online forms at home on any device
NexHealth Paperwork reduction forms
Before
Patients forget to send in a check for outstanding balances.
After
Patients get post-appointment links to submit secure payments.
Before
Patient only take the time toshare negative reviews
before using nexhealth, paper forms
After
Patient are prompted to post a Google yReview when they have a positive experience
Before
Patients fill in a card for an appointment six months out.
After
Patients receive automated recall messages with built-in booking based on their last appointment date. 

Frequently asked questions

When should I ask patients to leave a review?

It’s good practice to ask patients to leave a review as close to their appointment as possible, when their memory is fresh and their experience with you is top of mind. NexHealth automates this process with email and text messaging reminders. We’ve included some online review request templates here.

What if I only want certain appointments to receive review requests?

No problem! We can do that with Appointment Journeys. You can determine which appointment types receive automated review requests.

How does NexHealth Reviews increase my practice’s online footprint?

When a patient leaves a positive review, NexHealth will automatically route them to a social media profile of your choosing. The patient will then be prompted to expand on their review and post it publicly.

What happens if a patient leaves my practice a negative review?

Patients who rate their experience poorly will not be automatically redirected to your Google Business Page or social media profile. Those patients will be asked to answer a few questions about their experience, and their feedback is routed back to your office via the NexHealth dashboard.

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