NexHealth Support

Getting started with the NexHealth iOS app for the iPad is as easy as downloading the app!

Use the iPad in Kiosk mode to allow patients to check in and automatically complete any outstanding forms.

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Selecting your iPad

We recommend the latest hardware for best performance. As of September 2024, that include: 

• iPad: 10th generation
• iPad Air: 6th generation
• iPad Pro: 7th generation

We also support some older versions including:

• iPad Pro 11" (4th gen)
• iPad Pro 12.9" (6th gen)
• Pad Pro 11" (5th gen)
• iPad Pro 12.9" (7th gen)

If you have specific questions, please contact NexHealth support. We’d be happy to help you choose the right device for your practice!

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Download the iOS app from the App Store.

Login using your NexHealth credentials.

Select your location (if applicable).

The iPad begins with today's Schedule.

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Click on a patient's name and then select the desired forms to be completed. Hand the patient the iPad to complete the forms.

OR - Enable Kiosk mode by by selecting Kiosk from the bottom of the screen, and then Launch Kiosk Mode.

Patients will be asked to choose their name from the list, and then authenticate with their birthdate. Then, they will be presented with any forms they need to complete.

Training

• Require employee security awareness training on the use of iPads, including the proper use of the iPads, theft protection, proper storage, and how to report the iPad being misused or stolen.

Physical Management

• Store all devices not in use in a restricted or locked area.
• Maintain a documented process for removing data from organization-owned tablets before re-use or disposal.
• Use locking cables to prevent theft of the iPads / tablets, if appropriate.

Wireless Network

• Change the settings so your iPads can only connect to your internal wireless network. Set your router to WPA2 or higher security. Make sure your iPads connect to the same network as your Practice Management System
• Utilize website blocking and ensure the following sites can be accessed:
  • forms.nexhealth.com,
  • forms.goenlive.com,
  • nexhealth.info,
  • app.nexhealth.com,
  • auth.nexhealth.com

Authentication Controls

• Create a non-administrator login for people in your practice to use the Forms application.
• Require users to use a password or PIN or some other means to login to the device.
• Configure an automatic lockout after 5-15 minutes of inactivity requiring the iPad to be unlocked with a password, pin, or other method of authentication.
• Configure the device so it is automatically wiped after 6-10 failed login attempts

Device Management Controls

• Configure the iPad / tablet so it can only log into authorized wireless networks or use the “always on” Virtual Private Network (“VPN”) setting.
• Restrict access so non-admin accounts cannot install software or modify device settings, or install endpoint protection software.
• Regularly update the software on the device (including operating system).
• Enable encryption on the iPad / tablet.
• Disable camera and microphone access.
• Disable Siri, Alexa, and other voice-activated or voice monitoring applications.
• Block local storage except as required by the Forms application.
• Remove all applications not needed for operation
• Prohibit unsigned applications to be installed.
• Block or isolate OS tampering (i.e., jail breaking (iOS) and rooting (Android) detection enabled).